You are here: 7. Mobile Applications > 7.1. Configuration > 7.1.5. Testing and Troubleshooting > 7.1.5.1. Server Not Responding or Server Not Found Message on PDA

Server Not Responding or Server Not Found Message on PDA

If the PDA presents a "Server Not Responding" or "Server Not Found" message:

  1. Stand still then move closer to the access point.
  2. Wait 5-10 seconds then try again.
  3. Warm boot your PDA.

To do this, hold the yellow i/o button down for 10 seconds until the screen fades, then release the button.

  1. Try the previous steps again.

 

Technical Tip

If you were trying to Post a warehouse docket, go back into the desired application. Micronet displays a message "A paperless ... has been found and will be loaded". Select Ok. Your docket will be loaded and you can try to post again.
  1. If still unsuccessful, check that the PDA is connected to the network.

A PDA connected to the network will have left and right arrows as shown in the screen below. A PDA that is not connected to the network will display an X.

  1. Check that the access points are responding by selecting STATUS | WIRELESS.

  

  1. If the access points fail to connect, power off then on again and repeat the previous step.
  1. Check that the Socket Server is responding by running the client.exe program.

There is normally a shortcut for this program in MICRONET SHORTCUTS | LIVE – PDA | TEST SOCKET SERVER. When you have found it, select Connect to Server.  

This screen shows the Socket Server responding correctly.

This screen shows the Socket Server not responding.

To resolve this issue, you need to stop and start the Socket Server service. You do this by selecting ADMINISTRATOR TOOLS | SERVICES.

  1. Check the wireless range on the PDA.

From the Start menu on the PDA, select Programs then tap the Core icon.

The third screen shown below should now be displayed. From this screen you should see that you are connected to the access point and that you have signal strength. In this example, there is no signal strength. In this case, please consult your hardware support provider for additional information.